Terms of Service

Service Overview

TaskAssist operates as a platform dedicated to facilitating the connection between Mumbai households and reliable domestic helpers. Our mission is to serve as an intermediary, ensuring that both service seekers and providers can meet their respective needs in a convenient and efficient manner. By utilizing our website, users agree to the terms and conditions outlined in this document, which governs the use of our services, the roles and responsibilities of all parties involved, and the legal framework under which these operations take place. We commit to providing a seamless user experience, ensuring our platform remains transparent, user-friendly, and secure. Users must acknowledge that TaskAssist does not directly employ domestic helpers; instead, we provide a platform for interactions and agreements between independent individuals and registered users. This ensures that our platform remains unbiased, fair, and dedicated to high ethical standards as per Indian law.

User Obligations

By registering on our site, users agree to provide accurate, current, and complete information about themselves as prompted during the registration process. Users are required to maintain the confidentiality of their account details and are fully responsible for all activities conducted under their account. It is imperative that users uphold the integrity and decorum of the communications facilitated through the site, adhering strictly to any legal and ethical guidelines provided herein. Users must not engage in activities that are illegal under Indian law, or that compromise the privacy, safety, or operational integrity of other users or the platform itself. TaskAssist reserves the right to terminate access or take other legal actions against users found in violation of these obligations. Correspondence regarding obligations can be directed to [email protected].

Provider Responsibilities

Domestic helpers registered on TaskAssist are required to adhere to non-discriminatory practices and support the platform's goal of offering fair and quality services to all users. Providers should ensure that they offer services as advertised and must be able to verify the authenticity of their qualifications or experience as may be required for specific tasks. Any misrepresentation or failure to deliver services as described may result in a suspension or termination of access to the platform. Providers should respect the privacy and property of the clients they serve, operating under agreements made directly with the users without injuring the reputation or operations of TaskAssist. All providers are expected to comply with applicable employment and business laws in India.

Payment and Fees

TaskAssist may implement service fees or transaction charges in connection with the use of the platform. Detailed information about any applicable fees will be communicated transparently to the users prior to the imposition of charges. All payments for services arranged through the platform are made directly between the service providers and the customers, and TaskAssist does not handle or facilitate payment transfers. Users are encouraged to agree upon payment terms directly and ensure they meet the compliance standards required under Indian financial regulations. Should disputes arise, TaskAssist provides mechanisms to facilitate resolution but remains neutral to any direct financial transactions between parties.

Privacy Policy

The privacy of our users is of utmost importance, and TaskAssist is committed to protecting user data as per the applicable data protection laws in India. Our platform collects and processes personal information solely for the purpose of enhancing user experience and facilitating efficient service transactions. TaskAssist will not sell, rent, or share user data with third parties without prior consent, except where legally required to do so. Users have the right to access their data and request correction or deletion of inaccurate data by contacting us at [email protected]. The importance of maintaining the confidentiality and security of user information is emphasized in our operational protocols, with updates to our Privacy Policy being communicated promptly.

Limitation of Liability

TaskAssist, its owners, and operators shall not be held liable for any indirect, punitive, special, incidental, or consequential damages that may arise in connection with the use of the platform, including but not limited to any errors or omissions in the content, breach of user or service provider responsibilities, or other contractual obligations mediated through the site. Users agree to indemnify and hold TaskAssist harmless from any claims, losses, liabilities, or expenses incurred due to their actions, misuse, or violations of these terms. The platform strives to maintain a functional and accurate service operation, but does not guarantee uninterrupted access due to factors beyond our control, including technical malfunctions or required maintenance activities.